Refund policy

Right of withdrawal

Pursuant to the European Directive 2011/83, implemented in Italy with the Legislative Decree of 3 December 2013, the customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without incurring expenses.

The right of withdrawal can be exercised by the customer within 14 working days from receipt of the goods purchased. The customer must communicate to Naiadi Cosmetics the desire to exercise this right.

In order to allow Naiadi Cosmetics to allow the exercise of this right, the user must communicate:

- number and date of the invoice;

- description and quantity of the products to be returned (in the case of partial withdrawal);

- bank details to be used to arrange the transfer for the returned goods (except for other forms of accreditation).

The notice of withdrawal may be communicated electronically to

If the delivery of the purchased products has occurred, the user is required to send the same within 14 days of receipt to the address above.

The goods must be returned intact, unused, complete with all its parts and in the original packaging (envelopes and packaging). The customer is responsible for the decrease in the value of the asset resulting from handling other than that necessary to establish the nature, characteristics and functioning of the asset and therefore not with due diligence.

The return costs are borne by Naiadi Cosmetics.

The refund will be made within 14 days from the date of express communication by the customer of the exercise of the right of withdrawal.